Privacy Policy | WiseTalk

01 Who we are

WiseTalk is operated by Slashifytech Labs Private Limited ("WiseTalk", "we", "us"), a company registered in India with its office at Bareilly, Uttar Pradesh, India.

This policy applies when you use the WiseTalk website, web app and mobile apps (together, the "Platform"), whether you are learning from a mentor or hosting sessions as one.

02 What we collect

Account detailsName, email address, phone number and password.

Profile detailsEducation, work history, career goals, photo and anything else you add to your profile.

Session dataBookings, messages, files you share and reviews.

Payment dataTransaction references and wallet history. Card and UPI details are handled by our payment partner.

Device and usage dataIP address, device and browser type, pages visited and cookies.

Mentor verificationDocuments or links mentors share to confirm their work history.

03 How we use your data

To create and manage your account.
To show you relevant mentors and help you choose one.
To book, run and follow up on sessions.
To process payments, wallet balances and mentor payouts.
To send booking confirmations and reminders by email, SMS or WhatsApp.
To keep the Platform safe and prevent fraud or misuse.
To understand how the Platform is used and improve it.
To meet our legal obligations.

We process your personal data with your consent, or for other lawful purposes allowed under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

You can withdraw your consent at any time from Settings > Privacy or by writing to us. Withdrawing consent may mean we can no longer provide some parts of the Platform to you.

The person you book with. Mentors see the details you share for a session. Seekers see a mentor's public profile.
Service providers who help us run the Platform: Firebase and Google Cloud for hosting, Razorpay for payments, AiSensy for WhatsApp messages, Brevo for email, and Google Meet for video calls.
Authorities, when the law requires it.

We do not sell your personal data to anyone.

06 How long we keep it

We keep your data for as long as your account is active, unless the law requires us to keep it longer. After you close your account, we delete or anonymise it.

07 Your rights

AccessAsk for a summary of the data we hold about you.

CorrectionFix anything that is wrong or out of date.

ErasureAsk us to delete your data and your account.

Withdraw consentStop processing that relies on your consent.

NominateName someone to act for you in case of death or incapacity.

GrievanceRaise a complaint with our Grievance Officer.

To use any of these rights, write to privacy@wisetalk.io. We reply within 3 to 7 days.

08 How we protect it

We use reasonable security practices to protect your data, including encryption in transit, access controls and regular reviews. No system is perfectly secure, so please keep your password private and tell us if you notice anything unusual.

09 Age requirement

WiseTalk is meant for people aged 18 and above. We do not knowingly collect data from anyone younger.

10 Cookies

We use essential cookies to keep you signed in. You can control cookies from your browser settings.

11 Changes to this policy

If we make meaningful changes, we will tell you by email or in the app before they take effect. The date at the top of this page shows when it was last updated.

12 Mentor Data: Public Profile vs Private Documents

What is public : Your profile displays your name, photo, city, current and past roles, employer names, areas of expertise, session pricing, ratings, reviews, and LinkedIn URL. We treat information from your LinkedIn profile as public.

What is private : Your PAN, Aadhar, bank details, phone number, and personal email are strictly confidential. These are never displayed on your profile, shared with Seekers, or disclosed to third parties, except as required by law.

PAN and Aadhar: limited purpose. We collect these solely for processing payouts, deducting TDS, and complying with the Income Tax Act, 1961 and RBI payout guidelines. They are not used for profile verification, marketing, or any other purpose. We recommend uploading a masked Aadhar from myaadhaar.uidai.gov.in.

Experience verification via LinkedIn: By registering as a Mentor, you consent to WiseTalk using your publicly available LinkedIn profile to verify your professional experience. We do not collect offer letters, experience certificates, salary slips, or any other employment documents.

13 Video Sessions, Recording and AI Summaries

No recording without consent. WiseTalk does not record video or audio of any session (chat or video) between Mentors and Seekers without the explicit, prior, in-session consent of both parties. Zoom sessions are hosted on third-party infrastructure and are not retained by WiseTalk unless both participants have given written consent for a specific session. AI-generated session summaries. For every video session, WiseTalk generates an AI-powered text summary (not a recording) of the discussion. This summary captures the key topics discussed and action points, and is shared with both the Mentor and Seeker after the session. The audio processed to generate the summary is used only for this purpose, is not stored by WiseTalk after the summary is created, and is deleted automatically within 24 hours of the session end. No use for advertising or marketing. WiseTalk shall not use any video, audio, image, or AI-generated summary from your sessions for advertising, promotional, marketing, or training purposes, nor share it with any third party, without the explicit prior written consent of both the Mentor and the Seeker involved in that session.