WiseTalk (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform.
1. Information We Collect
a. Information You Provide:
- Name, email, and contact information
- Profile information (for both users and experts)
- Payment details (processed securely via third-party services)
- Communication data from chats and calls
b. Information We Collect Automatically:
- Usage data (session duration, date, time, Session)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Provide and improve WiseTalk services
- Process payments securely
- Connect you with experts or seekers
- Send notifications, updates, or support messages
- Prevent fraud and ensure user safety
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We only share with:
- Experts or seekers (as needed for sessions)
- Payment processors
- Legal authorities (if required)
- Analytics and service providers (for product improvement)
4. Data Retention
We keep your data as long as your account is active, and longer if required by law or for legitimate business needs.
5. Your Rights
You can:
- Access or update your personal info
- Request deletion of your account
- Opt out of marketing emails
- Contact us at info@wisetalk.io
6. Security
We implement best-practice security measures to protect your data, including encrypted connections and secure storage.
7. Children's Privacy
WiseTalk is not intended for users under 14. We do not knowingly collect data from children.
8. Changes to this policy
We may update this policy from time to time. Changes will be notified via email or in-app notices.